Verea

FAQ



How can I keep track of how much money I've donated? 

Email [email protected] for a detailed report of your total charitable contributions at any given moment in time. Please allow 24 hours for purchase transactions to appear on your charitable contributions. 


My chosen item is sold out. What do I do?

Every jewellery is hand made and unique to the collection, thus we serve on limited availability for each style. If there is a particular style you find interesting, shoot us an email at [email protected], and we'll try our very best to accommodate for your taste! 


How do I care for the jewelry?

To keep the accessories in their best condition, keep away from direct sunlight and in dark place. Refrain from soaking in water or in any liquid. To clean stains: Dip a Q-tip in water and lightly rub.


What is your return/exchange policy?

If you are unhappy with your Verea purchase, you may return the item within 7 days of the purchase date for a full money back gaurantee.


Will you have more styles in the future?

We're introducing new styles through out the seasons! Follow us on Instagram, Facebook and Twitter to be the first to know.


When will I receive my order?

You will receive your products within 3-10 business days from the purchase date. You will receive a confirmation as soon as your product has been shipped. 


How can I pay?

We accept Paypal and the following methods of payment: VISA, MasterCard and American Express.


Can I cancel my order?

You can cancel your order within 24 hours of placing the order by emailing us at [email protected]. Please note that additional charges may apply for order cancellations after the 24 hour deadline. 

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